Will A Digital Twin To My Supply Chain Tower Help?
An in-depth look at the recent case study through Johnson & Johnson
Rather than remaining siloed solutions, functional control towers have provided a great deal of value for supply chain leaders. By creating a digital twin, supply chain professionals are able to gain greater insight into the activities that occur both in and across their supply chains, allowing them to better ensure customer service levels remain optimal.
Unfortunately, disruptions within the supply chain have become increasingly frequent and difficult to manage due to a lack of E2E visibility combined with disparate, siloed systems and no integrated data sets. This often results in lengthy processes when attempting to identify root causes and assess the impacts of these events.
In order to eliminate this difficulty, it is necessary to integrate and curate data from enterprise systems through a shared data layer while simultaneously developing capabilities that enable the simulation of scenarios and provide self-learning recommendations that can be applied directly back into source systems. This would enable improved short-term exception management (STEM) by detecting issues faster with leading indicator alerts and thereby allow for optimal planning and logistics decisions.
The Johnson & Johnson case study by Gartner offers a great example of the value that can be derived from implementing a functional control tower. J&J faced significant challenges in gaining visibility into their supply chain due to the various siloed systems and lack of integrated data sets. In response, they implemented an enterprise-wide control tower solution to gain greater insight into their supply chain activities.
Implementing the control tower enabled J&J to move from reactive to proactive planning by enabling better visibility and predictive analytics capabilities. By connecting disparate enterprise systems across its global network, it was able to capture an end-to-end view of the entire supply chain on a single platform. This allowed it to gain real-time insights into events as they happen, such as detecting anomalies early and predicting potential disruptions before they occur. It also provided actionable recommendations on how best to plan to avoid potential problems or take advantage of market opportunities, ultimately helping improve customer service levels while reducing costs and inventory needs.
In addition, the control tower also enabled rapid identification and response when disruptions did occur. With improved visibility across all stages of the supply chain, J&J was able to more quickly pinpoint the root causes of any issues and rapidly assess how these were impacting both short-term operations and longer-term strategies. Armed with this information, it could then adjust plans accordingly to minimize any negative impacts on customer service levels or other performance metrics.
By implementing this functional control tower solution, J&J was able to gain greater visibility across its global supply chain to identify and manage disruptions more quickly and efficiently than ever before. This improved operational performance ultimately resulted in higher customer satisfaction levels and reduced inventory needs due to better forecasting capabilities - without sacrificing cost efficiency or service levels. As such, it serves as an excellent case study for organizations looking for ways to leverage advanced tech solutions to ensure their supply chains remain resilient while providing optimal customer service levels at all times.
This case study on the value of a functional control tower is an excellent example for organizations looking to leverage advanced technology solutions to ensure their supply chains remain resilient while providing optimal customer service levels. If you're interested in taking a closer look at how this solution could benefit your company, contact Critical Risk Solutions today and let us help you build a more agile and responsive supply chain that can handle any disruption. With our expertise, we'll be able to provide actionable insights into both short-term exception management and long-term strategies so that your organization remains prepared for anything - ensuring maximum performance with minimal cost or risk.
